RETURNS & REFUNDS POLICY

RETURNS & REFUNDS POLICY
Updated: 3 October 2026

Rob Adam Refrigeration Pty Ltd

YOUR RIGHTS

Nothing in this policy limits rights or remedies available under Australian Consumer Law. Where consumer guarantees apply, they operate independently of manufacturer warranties and are not subject to a blanket 30-day limit.

FAULTY OR INCORRECT GOODS

Contact us if goods are faulty, damaged on arrival or different from your order. We may assess the goods before determining the appropriate remedy.

For a major failure covered by Australian Consumer Law, you may choose a refund or replacement. For a minor failure, we will provide a free remedy within a reasonable time. Further remedies may apply if the problem is not resolved. Rights to compensation remain unaffected.

CHANGE OF MIND

We do not automatically accept change-of-mind returns. Contact us to discuss your request. Any voluntary return conditions or charges will be confirmed before you agree and will not apply to remedies required by law.

ARRANGING A RETURN

Email service@rar.com.au with your order or invoice number, a description of the problem and relevant photographs. Please contact us before shipping goods so we can coordinate assessment and safe transport.

RETURN COSTS

For a confirmed consumer guarantee failure, we reimburse reasonable return costs. We arrange collection or transport for faulty goods that are large, heavy or difficult to remove. Keep transport receipts.

CONTACT

Rob Adam Refrigeration Pty Ltd
Unit 22, 11 Davies Road, Padstow NSW 2211
Phone: 02 9707 3337
Email: service@rar.com.au